Setting the Standard of Quality.

Operating in a highly regulated environment, Novella’s clients require superior quality services and deliverables. To that end, in 2004 Novella undertook the rigorous process to earn ISO 9001: 2000 certification, a global standard for quality management. To receive and maintain this certification, Novella invites an independent, outside organization to evaluate our Quality Management Systems twice annually. These external audits, in addition to our recurring internal audits, ensure Novella exceeds the standards of our industry and expectations of our clients.
 
Furthermore, Novella has maintained ISO certification through three successful triennial re-registration audits and today maintains ISO 9001: 2008 certification. Novella’s clients benefit from this in the following ways:
  • A demonstrated commitment to quality, giving our customers a high level of confidence they are partnering with a company dedicated to the delivery of quality products and services
  • A quality policy that is founded on principles of excellence, superior customer service and quality deliverables 
  • A formalized and documented Quality Management System that drives our processes, ensures compliance, and embodies our business principles
  • Use of quality data to drive continual quality improvement
  • A focus on thoroughly understanding and always meeting customer requirements
  • Measuring customer satisfaction and key business metrics and applying this knowledge to improve what we do and how we do it
  • Improved communication between Sponsors, Novella and site personnel
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